Do You Provide Both Residential and Commercial Plumbing Services?

Yes. We handle everything from basic home plumbing repairs to full-scale plumbing systems for hospitals, retail spaces, and multi-unit developments. Learn more about our commercial and industrial plumbing services.

Are You Licensed and Insured?

Absolutely. We are fully licensed in the state of North Carolina (License #1697) and carry all required insurance for residential and commercial projects. We also follow OSHA-compliant safety protocols on every job site.

How Long Have You Been in Business?

We’ve proudly served New Bern and Eastern North Carolina since 1953 —over 70 years of trusted plumbing experience, passed down through generations.

What Areas Do You Serve?

We serve New Bern, Trent Woods, Riverbend, Fairfield Harbour , and surrounding areas in Craven, Pamlico, and Carteret counties . If you're not sure whether you're in our service area, just give us a call.

Plumbing FAQs - New Bern, NC

At James L. Cayton Associates, Inc., we believe in clear, honest communication. Whether you’re dealing with an emergency, planning a remodel, or comparing plumbing companies, you deserve transparent answers—not vague promises.

Here are the questions we get most often from homeowners, business owners, and contractors in New Bern, NC, and surrounding areas.

If you don’t see your question answered here, feel free to contact us directly or give us a call at 252-637-9389—we’re always happy to help.

Do You Provide Both Residential and Commercial Plumbing Services?
Yes. We handle everything from basic home plumbing repairs to full-scale plumbing systems for hospitals, retail spaces, and multi-unit developments. Learn more about our commercial and industrial plumbing services.
Are You Licensed and Insured?
Absolutely. We are fully licensed in the state of North Carolina (License #1697) and carry all required insurance for residential and commercial projects. We also follow OSHA-compliant safety protocols on every job site.
How Long Have You Been in Business?
We’ve proudly served New Bern and Eastern North Carolina since 1953—over 70 years of trusted plumbing experience, passed down through generations.
What Areas Do You Serve?
We serve New Bern, Trent Woods, Riverbend, Fairfield Harbour, and surrounding areas in Craven, Pamlico, and Carteret counties. If you're not sure whether you're in our service area, just give us a call.

Can You Help With Water Heater Installation or Replacement?
Yes! We install, replace, and repair both traditional tank water heaters and tankless systems. We can help you choose the right system for your home and install it efficiently. Explore our water heater services for more details.
What if I Have a Leak but Can’t Find It?
We specialize in leak detection and pipe repair, using non-invasive tools to locate hidden leaks in walls, floors, slabs, and yards. Learn how we detect and fix leaks on our leak detection services page.
Do You Offer Plumbing for Kitchen and Bathroom Remodels?
Yes—we work closely with homeowners and contractors to install and reroute plumbing during renovations. Whether it's relocating a sink or upgrading to a new tub, we make sure everything functions perfectly behind the scenes. See our kitchen and bathroom plumbing page for more.
Do You Handle Underground Water and Sewer Line Work?
We do. From new tie-ins to water meter installs and sewer lateral repairs, our team has the equipment and expertise to handle complex underground utility work safely and compliantly.
Can You Install Faucets and Sinks I Purchased Myself?
Yes, we’re happy to install fixtures you’ve already selected, as long as they meet plumbing code. If you need help choosing compatible options, we’re happy to advise. Learn more on our faucet and sink installation page.

Do You Offer Free Estimates?
We offer free estimates for new construction, remodels, and major plumbing installations. For diagnostic or repair work, there may be a standard service call fee—which we’ll always disclose upfront.
How Soon Can You Get Here?
We do our best to schedule appointments as quickly as possible, especially for urgent plumbing issues. In some cases, we offer same-day or next-day service in New Bern and nearby areas.
What Payment Methods Do You Accept?
We accept cash, check, and most major credit cards. For larger projects, we may also offer phased billing. Just ask during your estimate, and we’ll explain all available options.
Do You Offer Any Guarantees or Warranties?
Yes—we stand behind our work. All labor comes with a workmanship guarantee, and we honor manufacturer warranties on all parts and fixtures we provide. If there’s ever a problem, we’ll make it right.

Frequently Asked Questions (FAQ)

Got Plumbing Questions? We’ve Got Straightforward Answers

General Plumbing Questions

Do You Provide Both Residential and Commercial Plumbing Services?

Are You Licensed and Insured?

How Long Have You Been in Business?

What Areas Do You Serve?

Service-Specific Questions

Can You Help With Water Heater Installation or Replacement?

What if I Have a Leak but Can’t Find It?

Do You Offer Plumbing for Kitchen and Bathroom Remodels?

Do You Handle Underground Water and Sewer Line Work?

Can You Install Faucets and Sinks I Purchased Myself?

Pricing and Scheduling

Do You Offer Free Estimates?

How Soon Can You Get Here?

What Payment Methods Do You Accept?

Do You Offer Any Guarantees or Warranties?

Not Sure Which Service You Need? We’ll Help You Figure It Out.

Call James L. Cayton Associates, Inc. at 252-637-9389.